Join us in shaping the future of connectivity! The Edge Network Operations team supports incident and problem management for one of the world's largest edge networks. You will be an Operations Engineering Lead, collaborating with various teams to keep a network serving billions of users operating smoothly. You will engage with multiple teams to troubleshoot and resolve hardware and software issues in a highly distributed environment, while contributing to process improvement and automation. Your customer service skills combined with technical foundation in server hardware, networks and system administration will be invaluable as you work towards maintaining network operations. We are excited to see how your contributions will help us achieve our goals.
Provide expert level knowledge and experience to support triage, troubleshooting, and repair of production networks across ISP Peering and Content Delivery Network (CDN) elements
Work across global teams in a collaborative formation to engage in complex problem solving, issue management, and root cause analysis utilizing expert analysis and and network troubleshooting knowledge.
Support Tier 1-2 engineers to resolve escalations of complex issues in partnership with engineering and field service teams.
Take ownership to drive issues to resolution, working effectively across silos to communicate and advocate for issue resolution.
Complete RCAs and develop SOPs/MOPs to drive consistent issue management and resolution steps that drive operational quality.
Mentor and train junior engineering staff in technical, process, and tooling domains. Identify areas for continued growth across team and develop relevant trainings.
Identify and support development of continuous improvement initiatives including data gathering, analysis, process redesign, prioritization, development, and change introduction.
Support operations engineers as a consultant and subject matter advisor on specific network related topologies or technologies.
Travel may be required for this role. The amount of travel will vary from 25 to 100% depending on business need and client requirements.
Work to be performed 5 days a week onsite in Denver, CO
Qualifications:
Minimum 5+ years of network engineering and operations experience
Advanced network operations expertise in routing & switching protocols, IPV4/IPV6, TCP/IP, VLANs, BGP, DNS Private/Public/Paid peering, Netflow, Load Balancing.
Advanced hardware component and system administration knowledge on CDN storage/compute systems, including Linux OS, BIOS and kernel knowledge .
Demonstrated ability to root cause and remediate complex network connectivity and quality issues across global networks and multiple peers.
Previous experience working with OEM vendors and hardware including Arista, Juniper, Cisco, and HPE.
Experience working with field and colocation (DC) vendors to resolve issues.
Working knowledge of ITIL and ITSM principles and tools for event, incident, problem, change, and service management. Experience managing SLAs and KPIs for a network operation.
Experience and demonstrated ability to develop process maps and MOP/SOP documentation.
Data fluency, with ability to gather, structure, and analyze large data sets and share insights.
Experience managing technical teams with a broad range of experience from apprentice to senior engineer level.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Preferred Qualifications:
Development experience (Python preferred), specifically related to network automation and triage.
Experience with RPA and AI services for operations.
Experience working with hyperscale, distributed edge networks and global operations teams
Advanced technical network & systems certifications (CCNP, JNCIP, ACE, CompTIA Server+, RHCE)
ITIL, Six Sigma, or other professional certifications
Experience developing and deploying network automations at scale
Professional Experience:
Outstanding customer service and communication skills (written and spoken), with experience working with internal, external, and vendor stakeholders.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Annual Salary Range
California $73,800 to $182,600
Colorado $73,800 to $157,800
District of Columbia $78,500 to $168,000
Illinois $68,300 to $157,800
Minnesota $73,800 to $157,800
Maryland $73,800 to $157,800
New York/New Jersey $68,300 to $182,600
Washington $78,500 to $168,000
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
